Only products purchased through the e-commerce website, returned unopened and in their original packaging, can be refunded.

The procedure is as follows:

The customer sends an email to to make a refund request.

The buyer returns the goods at his own expense to the following address: (
Hinterbergstrasse 2
CH-6318 Walchwil

The product must be complete, properly protected, in its original packaging (unopened) and with any accessories, if any.

Products purchased from are guaranteed for 2 years from the date of purchase. The warranty does not apply in case of a defect due to improper use or handling.

The product will be checked by the internal department at, which will confirm the refund or not, in particular by verifying that the product has been returned complete and in a condition suitable for remarketing, as provided for in the right of withdrawal.

If the goods meet the return requirements, they can be refunded or exchanged.

If the goods do not meet the return requirements, they will be returned to the customer, who can therefore not claim a refund.